Cvs health hirevue questions

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Because no company wants to hire such an employee. A similar question to the previous one, just from a different angle. Good answer really depends on your level of experience , and how you see your role with CVS. Applying for customer service job, you can say you see it as an opportunity to improve on your communication and sales skills , especially if it is your first job application in the field.

And of course you can refer to more obvious reasons as well: stability and job security that comes with an employment in a big corporation, motivating employee benefits , and so on. Do not forget to speak with some enthusiasm , they should get an impression that you are really looking for these things, and cannot wait to start your career with CVS.

Working in any retail establishment, you will have to handle all types of customers. And regardless of how hard you try, some customers will be upset —for example because of the price tag on some OTC medication , something you have no control of. Ensure the hiring managers that you count with dealing with upset customers , even though you want to try your best with everyone. You will simply try your best to help them, to make them satisfied, and then you will move on to the next customer.

Of course, you will be receptive to their feedback , because you can make a mistake like everyone else , and will try to learn from difficult encounters with the customers. You can narrate a situation from both work and personal life. The key is to show that you approach conflicts constructively, and focus on finding solutions , instead of blaming this or that person for the situation.

Remember that you do not have to pick something big. Any conflict will do, as long as you show right attitude to conflict resolution. Perhaps two of your colleagues argued about something trivial, not even work related. You came in, pointed out that both of them had their reason, and than turned their focus to some other issue , for example something work-related, or something they easily agreed upon.

Again it can be anything from work, or from your personal life. Obstacles you faced in your education, or while you tried to achieve some goal in your last job. It can even be health related, or a problem you faced in your last relationship. We have a great article with 7 sample answers to the question here: Tell us about an obstacle you overcame. Many jobs with CVS are part time , and if you apply for one, they will for sure ask about your availability.

The key is to convince them with your answer that the job with CVS sits high on your list of priorities. Said in other words: beside school and perhaps another part time job you have if it is the case , you should be available to come to the pharmacy and work at any time.

Prepare a clear schedule for the entire week in advance. Explain the interviewers when you are at school or working, and what hours you can work on each day of the week. Show some flexibility when it comes to working in the evenings and on weekend. They should get an impression that you are ready to sacrifice something for your new job.

Ability to give and receive constructive feedback is highly valued in most retail chains. Employees who give such a feedback help the entire organization grow. Again, you do not have to talk about something groundbreaking. Let me give you a few examples of an important constructive feedback. Your colleague talked too quietly to customers in the store, and many had problems hearing them, especially older people.

You suggested them to speak more loudly and clearly, to avoid customer confusion and improve their satisfaction. Or your colleague spent too much time chitchatting with customers. And while it helped with the atmosphere in the store and the customers felt good, it put an excessive workload on you and other sales associates , because each of you had to handle more customers in a short time.

You decided to tell them, because you saw the negative impact on the results of the team. You can even talk about feedback you gave to your manager , when you saw from your perspective, which always differs from their perspective something they could improve on in their work. And since you care about the results of the business, you were not afraid to come forward and speak up.

Whether they eventually followed your suggestion is not important. This is not a mandatory step for all positions.

The Virtual Job Tryout is only used for high volume positions. This is the candidate screening process. Recruiters review applications and determine who will move on to the next step. You can check the status of your application through their jobs site; they will let you know if your application is not selected via email. If you have passed the review process, then you will be invited to interview by the recruiter.

You may do an initial phone interview with the recruiter. Interviews can be in-person or on video with the hiring manager. The actual interview process will vary based on the department. In-store associates will likely only meet with one hiring manager, whereas corporate positions are more likely to meet with a panel. You should come prepared. Study the company history, the products they sell, the company culture , and the services they offer.

If they want to hire you, they will make you an offer. For some positions, the offer may be instantaneous. What do you know about CVS? Hiring managers expect you to do your homework on a company prior to the interview. Expect questions like this and prepare for them ahead of time by doing your research. Here are some facts about CVS Health you should know:. CVS was founded in Lowell, Massachusetts , in What does excellent customer service mean to you? If you are working in one of their retail locations or call centers, customer service is the foundation of your job.

It is important that you understand what it actually means to provide customer service to the loyal customers of CVS Health. It also involves a positive attitude, open communication, and problem-solving skills. What do you do when conflict happens with fellow workers or managers? It is important to demonstrate that you know how to handle yourself in these situations. These situations should be handled calmly, professionally, and without violence. I approach the situation calmly and try to discuss the problem.

If it is a situation that cannot be changed, then I find a way to deal with the situation internally without causing conflict at work. How would you handle a customer with difficult behavior?

While disagreements will happen with coworkers occasionally, customers are the more likely source of conflict in the workplace. Conflict resolution skills are an absolute necessity when working in retail.

Your response to this question should demonstrate that you understand how to resolve conflict on your own but also know when it is necessary to involve a manager. Often they are difficult because they feel like they are not being heard. Building a good rapport with them and providing an empathetic ear can go a long way in resolving conflict with disgruntled customers.

I do my best to resolve their issue while remaining calm and trying to keep the customer calm as well. If a resolution can not be reached or the customer starts getting verbally abusive or threatening violence, I would involve a manager.

Tell me about a time when you've resolved a problem for a frustrated customer. This is another type of situational question. This time, the hiring manager is asking for a specific example of a time you resolved a conflict with a customer. Remember to use the STAR method with situational questions like this to provide a thorough answer without straying off-topic. The inquiries ranged from sales questions to customer service to technical assistance.

Another reached out because they could not see previous results. I started tracking how often this issue arose. It turned out to be a frequent problem. They were purchasing new accounts and not upgrading existing accounts, which was causing two separate accounts to exist in our system. I would resolve this issue as a one-off every time I encountered it by issuing a refund and purchasing the upgrade.

But the level of frustration for these customers led me to investigate a more long-term solution, so this would no longer happen. I realized that our website made the process confusing and suggested updates.

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I suggest you to focus on the future , instead of the past. For example, you can say how the job with CVS resonates more with your career goals and ambitions , how it is a better fit for your education, personality , etc. Just like everyone else you want to progress in your career , and see CVS as a place to do so, whereas your present job offers you nothing but stagnation.

Of course, in some special situations career change, massive downsizing in your last company, applying for a job with much better salary, etc , you should be honest. But make sure you do not sound like an employee who is never satisfied and always complains about something. Because no company wants to hire such an employee. A similar question to the previous one, just from a different angle. Good answer really depends on your level of experience , and how you see your role with CVS.

Applying for customer service job, you can say you see it as an opportunity to improve on your communication and sales skills , especially if it is your first job application in the field. And of course you can refer to more obvious reasons as well: stability and job security that comes with an employment in a big corporation, motivating employee benefits , and so on. Do not forget to speak with some enthusiasm , they should get an impression that you are really looking for these things, and cannot wait to start your career with CVS.

Working in any retail establishment, you will have to handle all types of customers. And regardless of how hard you try, some customers will be upset —for example because of the price tag on some OTC medication , something you have no control of. Ensure the hiring managers that you count with dealing with upset customers , even though you want to try your best with everyone.

You will simply try your best to help them, to make them satisfied, and then you will move on to the next customer. Of course, you will be receptive to their feedback , because you can make a mistake like everyone else , and will try to learn from difficult encounters with the customers. You can narrate a situation from both work and personal life. The key is to show that you approach conflicts constructively, and focus on finding solutions , instead of blaming this or that person for the situation.

Remember that you do not have to pick something big. Any conflict will do, as long as you show right attitude to conflict resolution. Perhaps two of your colleagues argued about something trivial, not even work related. You came in, pointed out that both of them had their reason, and than turned their focus to some other issue , for example something work-related, or something they easily agreed upon. Again it can be anything from work, or from your personal life. Obstacles you faced in your education, or while you tried to achieve some goal in your last job.

It can even be health related, or a problem you faced in your last relationship. We have a great article with 7 sample answers to the question here: Tell us about an obstacle you overcame. Many jobs with CVS are part time , and if you apply for one, they will for sure ask about your availability.

The key is to convince them with your answer that the job with CVS sits high on your list of priorities. Said in other words: beside school and perhaps another part time job you have if it is the case , you should be available to come to the pharmacy and work at any time.

Prepare a clear schedule for the entire week in advance. Explain the interviewers when you are at school or working, and what hours you can work on each day of the week. Show some flexibility when it comes to working in the evenings and on weekend. They should get an impression that you are ready to sacrifice something for your new job. Ability to give and receive constructive feedback is highly valued in most retail chains. Employees who give such a feedback help the entire organization grow.

Again, you do not have to talk about something groundbreaking. Let me give you a few examples of an important constructive feedback. Your colleague talked too quietly to customers in the store, and many had problems hearing them, especially older people.

You suggested them to speak more loudly and clearly, to avoid customer confusion and improve their satisfaction.

Or your colleague spent too much time chitchatting with customers. If a resolution can not be reached or the customer starts getting verbally abusive or threatening violence, I would involve a manager.

Tell me about a time when you've resolved a problem for a frustrated customer. This is another type of situational question.

This time, the hiring manager is asking for a specific example of a time you resolved a conflict with a customer. Remember to use the STAR method with situational questions like this to provide a thorough answer without straying off-topic. The inquiries ranged from sales questions to customer service to technical assistance.

Another reached out because they could not see previous results. I started tracking how often this issue arose. It turned out to be a frequent problem.

They were purchasing new accounts and not upgrading existing accounts, which was causing two separate accounts to exist in our system. I would resolve this issue as a one-off every time I encountered it by issuing a refund and purchasing the upgrade.

But the level of frustration for these customers led me to investigate a more long-term solution, so this would no longer happen. I realized that our website made the process confusing and suggested updates.

Once my suggested updates were in place, the volume of frustrated customers shrank by nearly one hundred percent. How do you deal with working under pressure?

Retail is a high-stress job. It involves long hours, extended amounts of time on your feet, and sometimes very unpleasant customers. When things get busy, it puts pressure on each employee on the clock. Your ability to work under pressure is part of the job. While this is technically a yes or no question hint: the answer should be yes , you will need to elaborate beyond that one simple word. If I find myself getting overwhelmed, I take a deep breath and just work on one thing at a time.

Prioritizing my tasks based on strategic value can go a long way in reducing stress and staying calm. Describe a time you went above and beyond for a customer. Again, customer service is a foundational part of any customer-facing job. They want to know that you are willing to go the extra mile to provide excellent customer service. Do you meet or do you exceed expectations?

Keeping customers happy keeps them coming back. I recently had a customer that was really struggling to find what they needed. He was a single father, and his daughter had just gotten her first period, and he was at a loss as to how to help her. It was obvious they needed assistance. Instead of just directing them to the feminine care aisle, I took them there myself and gave them as much assistance as I could. I explained a little about what would happen and what she would need, presented them with their choices, and helped them make a decision on which was the best option for her.

Are you a team player? At CVS Health, you will always be working as part of a larger team. So, it is important that you can be a team player. Again, this is a bit more than just a simple yes or no — even if that is how the question is presented. You can use a previous situation to respond more thoroughly or explain how you are a team player. As long as you give them a bit more than just yes because your answer should be yes , you are doing good. I think it does not only helps a store run more efficiently, but it boosts productivity and morale.

I am always respectful of my teammates, always listening to others and compromising when necessary. But, I also know when to step up and be a leader. What experience do you have in this field? Your response to this question will certainly vary based on which career area you are applying for.

Regardless of what position you are interviewing for, you need to be honest in your response. While I have not worked in a drug store before, I have plenty of experience working in a grocery store and other retail environments. Working face-to-face with customers and performing the responsibilities of a sales associate will not be a problem for me. Why do you want to work at CVS?

No employer wants you to view the job as just a means to an end.

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While there are some tips here for pharmacists, this guide is primarily for those applying for a cashier or customer service position in the company. The question is meant to find out more about what kind of worker you could be for CVS. Your employment history is already in front of them on your application, but you can fill in some details concerning exactly what you did in your previous jobs, especially where it involves going above and beyond regular work chores.

You can talk about your hobbies or interests, but the interviewer is most concerned with you as a worker. Consider it as a sort of self-promotion, as if you were making a sales presentation about yourself.

Interviewers want to see how interested you are in working for CVS specifically, what about the company stands out to you. Some basic facts can be found on the CVS website and you can tell them things you know about them from dealing with them locally. Here are some facts about CVS:. Their mission statement is:.

Talk about how your core values of honesty and integrity align with what you know about CVS and that you are aware of the good reputation CVS has in the healthcare industry. You could also mention that you enjoy shopping there yourself and love the store and that the workers are always friendly.

If you are in school now and hoping to earn a degree, tell them that you hope to be a degreed professional and would be open to positions at CVS that require a degree. Or, you could tell them that you would like to move up in the organization someday and ask what internal training there might be available. Being a top-level Fortune company, CVS has lots of opportunities for careers in the various aspects of their organization. They are also partnered with Aetna, Caremark, Silverscript, and Omnicare, so that opens up even more opportunities.

Perhaps you are a recent retiree and only want part-time work, let them know that you would enjoy continuing with CVS as long as they have your position open. A cashier or other employee on the sales floor is constantly interacting with the public in their job responsibilities. CVS has made a commitment to excellent customer service, as evidenced by their mission statement, they desire employees who will live up to that standard.

Let them know what customer service means to you as a customer if this is going to be your first retail job, perhaps also relating any type of work or school experience that is similar to providing customer service. Recount your experience in the retail field that you may have, highlighting something specific that you have done that shows how much you value the customer.

Remember to always keep experiences focused on the positive. Whether in the pharmacy, on the sales floor, or as a cashier, working at CVS will involve a lot of contact with the public. People who excel at these types of jobs really do like people in general and enjoy helping them. Be specific. Describe the situation as accurately as possible with relevant details included.

Explain what action you took and why that was a benefit to the customer. Emphasize the positive outcome and how it also benefited the company in the long run. If you have yet to experience working in the retail workforce, talk about other times you exceeded expectations for something, perhaps in a school assignment or some form of community involvement. CVS is aware that not every customer interaction goes off without a hitch, sometimes things happen that upset people to a greater or lesser extent.

How you approach the situation will show whether you have customer skills or the right attitude to learn customer service skills. Some sample answers:. The tendency is to talk about how capable you are, but the reality is that sometimes you may need help.

This is both a form of customer service and good teamwork. Until help comes, though, emphasize that efficiency and friendliness will go a long way towards easing customer frustration with long lines at checkout. Now we come to the questions about teamwork. Independence in a retail job is a desirable trait, to a point. A person working in CVS will be a part of a team, some larger some smaller, being able to handle a job on your own is a valuable trait, but teamwork and being able to work well with others is important.

Like I said, cvs also has a lot of cool perks for its candidates. Like I said, cvs has a lot of cool perks for its candidates. They also have a pretty good chance of finding you. However, most of the time his answers are all that are valuable.

He can have answers himself, but not necessarily in a way that would be useful to someone else. CVs are a good way to find out about the skills and abilities of the person who you are interviewing, as well as about their experience, and how it relates to you.

The skills and abilities you look for when you do your research in this way can be quite specific. In general though, once you have had an interview, it is common to make a list of questions that you want to ask the candidate. A good interview will require a few things from you, the interviewer, and the candidate.

First you need to know what the interviewer wants, what they are looking for, and what they want you to do. Then you need to prepare a list of questions that you want to ask the candidate. My first job was as a manager at a small college campus. My job was to answer to a group of graduate students who were writing a paper about my experience. I was the one making sure the answers were correct.