Accenture content moderation

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Is the trade dangerous for employees? The unions, which are not very active besides, seem to think so. Daniel Julien, founder of Teleperformance , begs to differ and says that the working conditions are adapted to "this difficult and necessary job, similar to police or hospital work.

When your job is to watch videos a day, dedicate about 15 seconds to each one, with the likelihood of reading and scrutinizing humanity's worst proclivities see below for the biggest companies Meta, Discord, YouTube , who is to be held accountable, the service providers only, the tech giants that employ them or What is the worth of labels proficiently used by some Great Place To Work, CSR, ethical investment funds when the pressing matter is for such a profession to be better known, understood, and recognized as just as necessary as jobs in slaughterhouses or in funeral homes?

The special edition of En-Contact will be released in April On-site investigations and reports started in October the team will go from Barcelona to Colombia, via Africa, with a detour by Accenture's offices. We will see how homeworkers sometimes partake to these activities, and how technology and companies such as Alcmeon, Callity, Jigsay, Tay can alleviate the most difficult aspects of the job.

Can the analysis be automatized so that a human being is spared many traumatic a sight? They are suing Youtube and Facebook or ask their employers, such as Accenture, Majorel, Sama, to pay them better or to adress effectively their mental health issues. Daniel Motaung, Chris Gray, Jane Doe, Thierry Breton, here are some of the people, famous or not, whose legal actions, statements or recent decisions will favour or compromise the development of companies specialized in content moderation: Accenture, Atchik, Collabera, Majorel, Outsourcia via its subsidiary Scemi , Sama, Teleperformance, Webhelp etc.

Many call centres and community management experts have created specialized divisions. This is necessary because a skillful combination of tools, processes and moderator protection measures is required to tackle this fast-growing and complex activity. Daniel Motaung, former moderator at Sama formerly Samasource a Kenyan BPO specialist that collaborates with Meta, has sued his employer and its sponsor for slavery and human trafficking.

Sama, which describes itself as an "ethical AI company," fired Daniel in after he tried to form an union to obtain better wages and working conditions. The former moderator is being defended by Foxglove, a London-based law firm. In one of the most significant accusations, Daniel states that Sama and Meta place misleading job ads on social networks where the real nature of the job and the name of the employer are not mentioned and described.

Meta has done everything to try to have its name removed from the complaint filed in court. Sama, which is based in San Francisco, is hiring and appears to be looking, according to its website, for a Wellbeing Coach, in Nairobi, Kenya.

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Some platform owners, including Facebook and YouTube, say this shift has hindered their moderation work because of privacy issues that involve employees working in the office on protected machines that handle sensitive user data.

YouTube in March said it would rely more on artificial intelligence to fill the gap , but the company last month said its AI moderation failed to match the accuracy of humans after a huge swell in video removals and incorrect takedowns, and the company decided to bring back more human moderators to address the issue. Facebook has not openly talked about how its handled moderation during the pandemic, but one Accenture contractor confirms the firm has allowed its workforce to work from home since March.

One Accenture contractor tells The Verge the company will require everyone wear masks, and only four people at a time may use the elevators in the building. Accenture is also saying it will clean high-contact surfaces every two hours and will clean the entire office every 24 hours, as well as taking employee temperatures and enforcing socially distanced seating.

The employee tells The Verge there has been no mention of added sick time or changes in attendance policy, which they fear will mean employees come into work sick.

In an internal letter, Accenture contractors asked for increased pay and benefits due to the risks associated with returning to the office during a pandemic.

In a list of demands, the moderators asked for hourly wages to be increased by 50 percent, and for the company to cover all costs associated with the testing and treatment of COVID They also asked for paid time off should they get sick with the virus. They refused to answer.

The majority of the employees are in extreme distress over this news and worried for their safety. An Accenture contractor says full-time Facebook employees in Austin are not being asked to return to the office. We prioritize the safety and well-being of our people, and only return people to offices when we are comfortable that the right measures and protocols are in place, properly evaluated for each country or local situation.

Skip to main content. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. COVID update: The safety and well-being of our candidates, our people and their families continues to be a top priority.

Until travel restrictions change, interviews will continue to be conducted virtually. Business Process Delivery. Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine. Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards. Be your best every day in a work environment that helps drive innovation in everything you do.

Our more than , people in more than countries, combine unmatched experience and specialized skills across more than 40 industries.

We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players. Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences.

See what exciting and rewarding opportunities await. Skip to main content Skip to footer. Content Moderation New Associate.