Carefirst satisfaction customer

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I reported her death to CareFirst, Wells Fargo and Wesbanco and closed those accounts to prevent any future fraudulent monthly billing. Care First assured me that I was due a refund for the balance of the month. I told them that my mother's credit card was inactivated. CareFirst said they would send a refund check.

Wells Fargo assured me that her credit card was immediately inactivated and there would be no further transactions allowed. In the following three weeks I made many calls. Each time I was told by the person I spoke with that they would get back with me.

I requested to speak with a supervisor with 4 different agents. My requests were denied. Finally, I was told I had to complain to Wells Fargo. Wells Fargo told me to contact CareFirst and simply have then rescind their refunds and then send me a check.

Further conversations with CareFirst again was just a waste of time. They have never provided me with any written or verbal response, indicating why they would not send a refund as promised. How can CareFirst issue a refund to a credit card to a member's credit card after she has passed away, and they credit card has been cancelled? It is their responsibility to issue a refund to the appropriate party. It is pitiful the way that CareFirst has treated me. After exploring a large variety of dental insurances and availability of highly recommended dentists, I found CareFirst most affordable and one of its inline high respected dentists was available.

Excellent coverage. I pay out of pocket for CareFirst insurance. My ID card has the dentist and location on the card. I went to have services done on September 15, I checked the CareFirst website and noticed the claims for a routine cleaning was denied.

I explained that was not true, I went to the location on my card. The rep stated he will be sending the claim back through and it would take 7 to 10 business days. That rep stated she was putting the claim through again and it would take 7 to 10 business days. Ok 10 business days later still and issue and I calls back. This rep states she is sending it through again and claims can take 15 to 30 business days.

Ok here we are 23 business days in and not 1 indication that they are working on this issue. I owe a bill that I should not be owing and I need further work done but can't because I owe a bill that I should not owe. Now, as I type this I am on hold waiting for a supervisor and the rep keeps stating no supervisor is available. Well sir, guess what I will hold. I am not hanging up until someone does their job. This is ridiculous.

You will open yourself up to many many many bills from services and billing parties you never heard of conjuring up reasons to take your money.

They are crooks and grifters. My doctor's office used the wrong code to bill me, the third party billing company put my address in wrong.

It took me 8 hours of phone calls and paperwork and runaround to avoid most of the bills, but they are still coming. I get a new bill from a new mysterious company every week from a routine physical that should be covered and "Free". It is not. It is a lie.

You can't beat the BCBC provider network and predictability of costs with co-payments instead of coinsurance. The only downside is their customer service is below average. Sign up to receive our free weekly newsletter. We value your privacy. Unsubscribe easily. Home Health and Fitness Health Insurance. Are you this business? Save Saved. Live agent Are you this business? Find a Health Insurance partner. Looking for short term health insurance? Shop plans on Health Network now.

About CareFirst. Overall Satisfaction Rating 5 stars. Sort by: Recent Recent Oldest Most helpful. Filter by: Any Any. How do I know I can trust these reviews about Carefirst? Page 1 Reviews 0 - Original review: Nov. Helpful 2 people found this review helpful. Helpful 3 people found this review helpful. Our Quality Program includes multiple methods to ensure safe and effective medical care is provided to our members. Once providers are contracted their performance is monitored to promote safety and reduce complications.

This includes reviewing certain high risk medical procedures or medications to confirm they are necessary, tracking health outcomes and investigating quality of care complaints from members. This organization sets high quality standards for Health Plans across the nation. Health Education Program: The goal of the Health Education Program is to empower its members with information on how to take control of their health. Member Outreach Program: The goal of the Outreach Program is to help members get the care and services they need at the right time and the right location.

Patient Safety: Providing safe medical care and preventing complications is a priority. Survey Question. Health Care Overall. How Well Doctors Communicate. Health Plan Overall. Customer Service. Personal Doctor. Getting Care Quickly.

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I don't know whether to go to a new provider if that is happening everywhere because of Covid. Yet we don't have to wear our masks anymore so I don't know what the issue is at this time. Purely disgusted. They give me a call yesterday to rate the service with the lady but not the situation I am facing.

Get buying tips about Health Insurance delivered to your inbox. Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations. I've called countless times, emailed through the portal, etc. I've waited on hold for literal hours--once I was offered a callback but that never came either. Finally decided to try my luck at the patient portal submission I don't understand why the art of getting to talk to someone has completely gone away.

I'm not an idiot I read my statement of benefits explanation but I have follow up questions and believe I'm being charged incorrectly. After moving to a new state state, we immediately applied for a new health insurance policy through CareFirst.

It has been over a month of continuously calling and speaking to multiple agents giving us inconsistent information on if they received our lease and utility bills for proof of relocation or not. This is after faxing and emailing this information on more than one occasion. It is very concerning to see how a company operates when the simplest things like enrollment cannot be done in a straightforward fashion.

I have a high deductible plan with CareFirst. I also had breast cancer and found out in Oct of I can tell you based on my experience, their refusal to pay for things could have had a very negative impact on my care.

I'm lucky that I'm ok now, but I'm not sticking with CareFirst because I want to live, and they don't care if I do not.

I'm counting this deduction in my salary and I'm not going to work for a company where I'm getting paid 13K less, so I will leave my job at the end of the year.

I say this so any company considering a Carefirst high deductible plan should know, your staff like me, may leave as a result. Second complaint - They could have killed me. Both of these tests are common and important in treating breast cancer and have a significant impact on the treatment plans and timing. Had my Oncotype indicated an aggressive tumor, the two-month delay in getting those test results could have allowed an aggressive tumor to metastasize.

I'm lucky, my results were good, but for someone with an aggressive tumor, that two-month delay could be the difference between life and death. It's just more money from me. Proton treatments are very common treatments for breast cancer as they cause less damage than traditional radiation treatments, and are covered by most insurance carriers including Medicare. Of course, BCBS doesn't care if I live or die because my company will just replace me with another worker that will pay their premium.

Until they get frustrated and quit the company as well. In conclusion: I do not recommend them. If you apply for a job with CareFirst as the Medical, I would turn down that job. Beware of Carefirst Bluecross Blueshield. Please read this complaint, and then you will choose another supplemental insurance carrier. She had CareFirst for decades as her supplemental health insurance. I reported her death to CareFirst, Wells Fargo and Wesbanco and closed those accounts to prevent any future fraudulent monthly billing.

Care First assured me that I was due a refund for the balance of the month. I told them that my mother's credit card was inactivated. CareFirst said they would send a refund check. Wells Fargo assured me that her credit card was immediately inactivated and there would be no further transactions allowed. In the following three weeks I made many calls.

Each time I was told by the person I spoke with that they would get back with me. I requested to speak with a supervisor with 4 different agents. My requests were denied. Finally, I was told I had to complain to Wells Fargo.

Wells Fargo told me to contact CareFirst and simply have then rescind their refunds and then send me a check. Further conversations with CareFirst again was just a waste of time. They have never provided me with any written or verbal response, indicating why they would not send a refund as promised. How can CareFirst issue a refund to a credit card to a member's credit card after she has passed away, and they credit card has been cancelled?

It is their responsibility to issue a refund to the appropriate party. It is pitiful the way that CareFirst has treated me. After exploring a large variety of dental insurances and availability of highly recommended dentists, I found CareFirst most affordable and one of its inline high respected dentists was available.

Excellent coverage. I pay out of pocket for CareFirst insurance. My ID card has the dentist and location on the card. I went to have services done on September 15, I checked the CareFirst website and noticed the claims for a routine cleaning was denied.

I explained that was not true, I went to the location on my card. The rep stated he will be sending the claim back through and it would take 7 to 10 business days. That rep stated she was putting the claim through again and it would take 7 to 10 business days.

Wells Fargo assured me that her credit card was immediately inactivated and there would be no further transactions allowed. In the following three weeks I made many calls. Each time I was told by the person I spoke with that they would get back with me. I requested to speak with a supervisor with 4 different agents.

My requests were denied. Finally, I was told I had to complain to Wells Fargo. Wells Fargo told me to contact CareFirst and simply have then rescind their refunds and then send me a check.

Further conversations with CareFirst again was just a waste of time. They have never provided me with any written or verbal response, indicating why they would not send a refund as promised. How can CareFirst issue a refund to a credit card to a member's credit card after she has passed away, and they credit card has been cancelled?

It is their responsibility to issue a refund to the appropriate party. It is pitiful the way that CareFirst has treated me. After exploring a large variety of dental insurances and availability of highly recommended dentists, I found CareFirst most affordable and one of its inline high respected dentists was available. Excellent coverage.

I pay out of pocket for CareFirst insurance. My ID card has the dentist and location on the card. I went to have services done on September 15, I checked the CareFirst website and noticed the claims for a routine cleaning was denied. I explained that was not true, I went to the location on my card. The rep stated he will be sending the claim back through and it would take 7 to 10 business days. That rep stated she was putting the claim through again and it would take 7 to 10 business days.

Ok 10 business days later still and issue and I calls back. This rep states she is sending it through again and claims can take 15 to 30 business days. Ok here we are 23 business days in and not 1 indication that they are working on this issue.

I owe a bill that I should not be owing and I need further work done but can't because I owe a bill that I should not owe. Now, as I type this I am on hold waiting for a supervisor and the rep keeps stating no supervisor is available. Well sir, guess what I will hold. I am not hanging up until someone does their job. This is ridiculous. You will open yourself up to many many many bills from services and billing parties you never heard of conjuring up reasons to take your money.

They are crooks and grifters. My doctor's office used the wrong code to bill me, the third party billing company put my address in wrong. It took me 8 hours of phone calls and paperwork and runaround to avoid most of the bills, but they are still coming.

I get a new bill from a new mysterious company every week from a routine physical that should be covered and "Free". It is not. It is a lie. You can't beat the BCBC provider network and predictability of costs with co-payments instead of coinsurance.

The only downside is their customer service is below average. Sign up to receive our free weekly newsletter. We value your privacy. Unsubscribe easily. Home Health and Fitness Health Insurance. Are you this business? Save Saved. Live agent Are you this business?

Find a Health Insurance partner. Looking for short term health insurance? Shop plans on Health Network now. About CareFirst.

Overall Satisfaction Rating 5 stars. Sort by: Recent Recent Oldest Most helpful. Filter by: Any Any. How do I know I can trust these reviews about Carefirst? Page 1 Reviews 0 - Original review: Nov. Helpful 2 people found this review helpful. Helpful 3 people found this review helpful. Not sure how to choose? Original review: Jan. Helpful Be the first one to find this review helpful.

Original review: April 23, After moving to a new state state, we immediately applied for a new health insurance policy through CareFirst.